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General terms and conditions with customer information

1) Scope of application

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of

(hereinafter referred to as “HK.ST”) shall apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter referred to as “Customer”) with the HK.ST with regard to the goods presented by the HK.ST in its online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 These GTC apply accordingly to contracts for the delivery of vouchers, unless otherwise agreed.

1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

1.4 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

2a) Other Companies

Persons other than HK.ST operate shops, provide services or sell merchandise on this website. We also provide links to sites operated by affiliated companies and certain other businesses. We are not responsible for investigating or evaluating these offerings or sites and we make no representations about the offerings of these companies or individuals or the content on their websites. HK.ST accepts no responsibility or liability for the actions, products and content of all these or any third parties. You will be notified if a third party is involved in your transaction and we may share your information regarding that transaction with that third party.

2b) HK.ST Role

HK.ST allows third party vendors

www.hk.st/store-listing

list and sell their products on the website. This will be apparent on the respective product detail page. Although HK.ST facilitates transactions on the HK.ST Marketplace, HK.ST is neither the buyer nor the seller of these third-party items. HK.ST offers buyers and sellers the opportunity to negotiate and complete transactions. Thus, the contract that comes into existence when the sale of these Third Party Items is concluded is solely between the Buyer and the Seller. HK.ST is not a party to the contract and therefore assumes no responsibility for that contract. HK.ST is also not the Seller’s agent. The seller is responsible for the sale of the products, any complaints from the buyer and all other matters arising from the contract between buyer and seller.

2c) Conclusion of contract

2.1 The product descriptions contained in the HK.ST’s online shop do not constitute binding offers on the part of the HK.ST, but serve for the submission of a binding offer by the customer.

2.2 The customer can submit the offer via the online order form integrated in the HK.ST’s online shop. In doing so, after placing the selected goods in the virtual shopping basket and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping basket by clicking the button that concludes the ordering process.

2.3 The HK.ST may accept the Customer’s offer within five days,
– by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or
– by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive, or
– by requesting payment from the customer after the customer has placed the order.
If several of the aforementioned alternatives exist, the contract shall be concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the customer sends the offer and ends with the expiry of the fifth day following the sending of the offer. If the HK.ST does not accept the Customer’s offer within the aforementioned period, this shall be deemed to be a rejection of the offer with the consequence that the Customer shall no longer be bound by its declaration of intent.

2.4 If the customer chooses a payment method offered by PAYPAL, the payment will be processed by the payment service provider PAYPAL (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PAYPAL”), subject to the PAYPAL Terms of Use, available at https://www.PAYPAL.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PAYPAL account – subject to the Terms and Conditions for Payments without a PAYPAL Account, available at https://www.PAYPAL.com/de/webapps/mpp/ua/privacywax-full. If the customer pays by means of a payment method offered by PAYPAL that can be selected in the online ordering process, the HK.ST already declares acceptance of the customer’s offer at the time the customer clicks the button that completes the ordering process.

2.5 If the payment method “AMAZON Payments” is selected, the payment will be processed via the payment service provider AMAZON Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: “AMAZON”), subject to the AMAZON Payments Europe User Agreement, which can be viewed at https://payments.AMAZON.de/help/201751590. If the customer selects “AMAZON Payments” as the payment method during the online ordering process, he also issues a payment order to AMAZON by clicking the button that concludes the ordering process. In this case, the HK.ST already declares acceptance of the customer’s offer at the time when the customer triggers the payment process by clicking the button that concludes the order process.

2.6 When an offer is made via the HK.ST’s online order form, the text of the contract will be stored by the HK.ST after the contract has been concluded and transmitted to the Customer in text form (e.g. e-mail, fax or letter) after the Customer has sent his order. The HK.ST shall not make the text of the contract accessible beyond this. If the customer has set up a user account in the HK.ST’s online shop before sending his order, the order data will be archived on the HK.ST’s website and can be accessed by the customer free of charge via his password-protected user account by providing the relevant login data.

2.7 Before bindingly placing the order via the HK.ST’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.

2.8 Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the HK.ST can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the HK.ST or by third parties commissioned by the HK.ST to process the order can be delivered.

3) Right of withdrawal

3.1 Consumers are generally entitled to a right of revocation.

3.2 Further information on the right of withdrawal can be found in the HK.ST’s instructions on withdrawal.

4) Prices and terms of payment

4.1 Unless otherwise stated in the HK.ST’s product description, the prices quoted are total prices which include the statutory value added tax. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 In the case of deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the HK.ST is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to the customer in the HK.ST’s online shop.

4.4 If payment in advance by bank transfer has been agreed, payment shall be due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

4.5 If a payment method offered via the payment service “PAYPAL” is selected, the payment shall be processed via PAYPAL, whereby PAYPAL may also use the services of third party payment service providers for this purpose. If the HK.ST also offers payment methods via PAYPAL for which it makes advance payments to the Customer (e.g. purchase on account or payment by instalments), it shall assign its payment claim to PAYPAL or to the payment service provider commissioned by PAYPAL and specifically named to the Customer. Before accepting the HK.ST’s declaration of assignment, PAYPAL or the payment service provider commissioned by PAYPAL shall carry out a creditworthiness check using the transmitted customer data. The HK.ST reserves the right to refuse the customer the selected payment method in the event of a negative check result. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or in the agreed payment intervals. In this case, he can only make payment to PAYPAL or the payment service provider commissioned by PAYPAL with debt-discharging effect. However, the HK.ST shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes, even in the event of assignment of the claim.

4.6 If the payment method “SOFORT” is selected, the payment is processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). In order to be able to pay the invoice amount via “SOFORT”, the customer must have an online banking account that has been activated for participation in “SOFORT”, identify himself accordingly during the payment process and confirm the payment instruction to “SOFORT”. The payment transaction is then immediately carried out by “SOFORT” and the customer’s bank account is debited. More detailed information on the “SOFORT” payment method is available to the customer on the Internet at https://www.klarna.com/sofort/.

4.7 If a payment method offered via the payment service “mollie” is selected, the payment will be processed via the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands (hereinafter: “mollie”). The individual payment methods offered via mollie will be communicated to the Customer in the HK.ST’s online shop. For the processing of payments, mollie may use other payment services, for which special payment conditions may apply, to which the Customer may be informed separately. Further information on “mollie” is available on the Internet at https://www.mollie.com/de/.

4.8 If a RATEPAY payment method offered by the HK.ST is selected (e.g. RATEPAY invoice, RATEPAY prepayment, RATEPAY direct debit, RATEPAY instalment payment), the payment will be processed via RATEPAY GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter “RATEPAY”), to which the HK.ST assigns its claim against the Customer. The customer will be informed on the HK.ST’s website which RATEPAY payment methods the HK.ST offers in detail. The customer can only make payments to RATEPAY with debt-discharging effect. However, the HK.ST remains responsible for general customer enquiries (e.g. about the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes). In all other respects, the General Terms and Conditions of Payment of RATEPAY apply, which can be accessed here: https://www.RATEPAY.com/legal-payment-terms/.

4.9 If a payment method offered via the “VR Payment” payment service is selected, the payment is processed via the payment service provider VR Payment GmbH, Saonestraße 3a, 60528 Frankfurt am Main, Germany (hereinafter: “VR Payment”). The individual payment methods offered via VR Payment are communicated to the customer in the HK.ST’s online shop. For the processing of payments, VR Payment may use the services of third party payment service providers, for which special payment conditions may apply, to which the customer may be informed separately. Further information on “VR Payment” is available on the Internet at https://www.vr-payment.de/onlinehandel#article-878.

4.10 If a payment method offered via the payment service “ADYEN” is selected, the payment will be processed via the payment service provider ADYEN N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, the Netherlands (hereinafter: “ADYEN”). The individual payment methods offered via ADYEN are communicated to the customer in the HK.ST’s online shop. For the processing of payments, ADYEN may use the services of third party payment service providers, for which special payment conditions may apply, to which the customer may be informed separately. Further information on “ADYEN” is available on the Internet at https://www.ADYEN.help/hc/de.

4.11 If a payment method offered via the payment service “UNZER” is selected, the payment will be processed via the payment service provider UNZER GmbH, Vangerowstraße 18, 69115 Heidelberg, Germany (hereinafter: “UNZER”). The individual payment methods offered via UNZER are communicated to the customer in the HK.ST’s online shop. For the processing of payments, UNZER may use the services of third party payment service providers, for which special payment conditions may apply, to which the customer may be informed separately. Further information on “UNZER” is available on the Internet at https://www.UNZER.com/de/zahlungsmethoden/.

4.12 If a payment method offered via the payment service “STRIPE” is selected, the payment will be processed via the payment service provider STRIPE Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “STRIPE”). The individual payment methods offered via STRIPE will be communicated to the customer in the HK.ST’s online shop. STRIPE may use other payment services for the processing of payments, for which special payment conditions may apply, to which the customer may be informed separately. Further information on STRIPE is available on the Internet at https://STRIPE.com/de.

4.13 If the payment method purchase on account via BillSAFE is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within 14 (fourteen) days of receipt of the invoice without deduction to PAYPAL (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter “PAYPAL”) as the operator of the BillSAFE payment service. The payment method purchase on account requires a successful credit check by PAYPAL. If the customer is permitted to use the payment method purchase on account after the creditworthiness has been checked, the payment will be processed in cooperation with PAYPAL, to which the supplier assigns his payment claim. In this case, the customer can only make payment to PAYPAL with debt-discharging effect. Even if the payment method purchase on account via BillSAFE is selected, the provider remains responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes. For the rest, the General Terms and Conditions of BillSAFE apply in this respect, which the customer can call up and must confirm as part of the ordering process. The HK.ST reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the HK.ST will inform the customer of a corresponding payment restriction in his payment information in the online shop.

4.14 If the payment method purchase on account via PAYONE is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price shall be paid to PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, Germany, within 14 (fourteen) days after receipt of the invoice without deduction. Purchase on account is only possible for customers who have reached the age of 18. The payment method purchase on account requires a successful credit assessment by PAYONE GmbH. If the customer is permitted to purchase on account after the creditworthiness has been checked, the payment shall be processed in cooperation with PAYONE GmbH, to whom the HK.ST shall assign his payment claim. In this case, the customer may only make payment to PAYONE GmbH with debt-discharging effect. Even if the payment method purchase on account via PAYONE is selected, the HK.ST shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes. In all other respects, the General Terms and Conditions of PAYONE GmbH (https://www.payone.com/DE-de/agb) shall apply. The HK.ST reserves the right to offer the payment method purchase on account only from and up to a certain order volume and to reject this payment method if the order volume falls below or exceeds the specified order volume. In this case, the HK.ST will inform the customer of a corresponding payment restriction in his payment information in the online shop.

4.15 If the payment method purchase on account via MASTERPAYMENT is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price is to be paid without deduction to net-m privatbank 1891 AG, Odeonsplatz 18, 80539 Munich (“net-m privatbank 1891 AG”) immediately after receipt of the invoice. The payment method purchase on account requires a successful credit check by MASTERPAYMENT LTD, 483 Green Lanes, London, N13 4BS, United Kingdom (“MASTERPAYMENT”). If the customer is permitted to use the payment method purchase on account after the creditworthiness has been checked, the payment shall be processed in cooperation with net-m privatbank 1891 AG, to which the HK.ST shall assign its payment claim. In this case, the customer can only make payment to net-m privatbank 1891 AG with debt-discharging effect. Even if the payment method purchase on account via MASTERPAYMENT is selected, the HK.ST shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes. A further prerequisite for the use of the payment method purchase on account via MASTERPAYMENT is that the Customer has reached the age of 18. The HK.ST reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the HK.ST will inform the customer of a corresponding payment restriction in his payment information in the online shop.

4.16 If the payment method purchase on account via PAYMORROW is selected, the purchase price shall be paid to InterCard AG, Alstertor 9, 20095 Hamburg, without deduction within 14 (fourteen) days of receipt of the invoice. The payment method purchase on account requires a successful credit assessment by PAYMORROW GmbH. If the customer is permitted to use the payment method purchase on account after the creditworthiness has been checked, the payment shall be processed in cooperation with PAYMORROW GmbH, to which the HK.ST shall assign its payment claim. In this case, the customer can only make payment to PAYMORROW GmbH with debt-discharging effect. Even if the payment method purchase on account via PAYMORROW is selected, the HK.ST shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes. In addition, the general terms and conditions of PAYMORROW apply in this respect, which the customer can call up and must confirm as part of the ordering process. The HK.ST reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the HK.ST will inform the customer of a corresponding payment restriction in his payment information in the online shop.

4.17 If the payment method purchase on account via RAKUTEN Checkout is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within 10 (ten) days of the invoice date without deduction to RAKUTEN Deutschland GmbH, Geisfelder Str. 16, 96050 Bamberg (www.RAKUTEN.de/checkout), to whom the HK.ST assigns his payment claim. In this case, the customer can only pay RAKUTEN Deutschland GmbH with debt-discharging effect. The payment method purchase on account requires a successful credit check by RAKUTEN Deutschland GmbH. Even if the payment method purchase on account is selected via RAKUTEN Checkout, the HK.ST remains responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes. In addition, the general terms and conditions of RAKUTEN Deutschland GmbH apply in this respect, which the customer can access as part of the ordering process. The HK.ST reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the HK.ST will inform the customer of a corresponding payment restriction in his payment information in the online shop.

4.18 If the payment method purchase on account via Santander is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price is payable within 30 (thirty) days of receipt of the invoice without deduction to Santander Consumer Bank AG, Santander-Platz 1, 41061 Mönchengladbach. An invoice purchase is only possible for customers who act as consumers and have reached the age of 18. The payment method purchase on account requires a successful credit check by Santander Consumer Bank AG. If the use of purchase on account is not possible due to insufficient creditworthiness or for other reasons, the customer will be offered an alternative payment option. The customer is free to conclude the contract using the alternative payment method offered or to cancel the order process. If the customer is allowed to use the payment method purchase on account after the creditworthiness has been checked, the payment will be processed in cooperation with Santander Consumer Bank AG, to which the HK.ST assigns his payment claim. In this case, the customer can only make payment to Santander Consumer Bank AG Santander with debt-discharging effect. If the customer does not meet his payment obligation or does not meet it in full within the payment period, he will be in default without any further reminder. In this case, the Client is obliged to compensate the damage caused by the default. The damage caused by default may include, in particular, costs for reminders and costs for appropriate legal action (e.g. lawyers’ fees). Santander Consumer Bank AG reserves the right to charge a fee of EUR 1.20 for each reminder. The customer is entitled to prove that no damage or not this amount of damage has been incurred. The claims against the customer arising from the purchase on account may be assigned to third parties at any time, in particular to collection agencies for the purpose of recovering amounts in arrears.
Even if the payment method purchase on account via Santander is selected, the HK.ST remains responsible for general customer enquiries, e.g. about the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes.
The HK.ST reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the HK.ST will inform the customer of a corresponding payment restriction in his payment information in the online shop.

4.19 If the payment method purchase on account via SECUPAY is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction to SECUPAY S.A., 19, rue du Bitbourg, L-1273 Luxembourg (www.SECUPAY.ag) within 14 (fourteen) days of receipt of the invoice. The payment method purchase on account requires a successful credit check by SECUPAY S.A.. If the customer is permitted to purchase on account after the creditworthiness has been checked, the payment shall be processed in cooperation with SECUPAY S.A., to which the HK.ST shall assign his payment claim. In this case, the customer may only make payment to SECUPAY S.A. with debt-discharging effect. Even if the payment method purchase on account via SECUPAY is selected, the HK.ST shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes. The HK.ST reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the HK.ST will inform the customer of a corresponding payment restriction in his payment information in the online shop.

4.20 If the SEPA direct debit payment method is selected, the invoice amount is due for payment after a SEPA direct debit mandate has been issued, but not before the deadline for the advance information has expired. The direct debit shall be collected when the ordered goods leave the HK.ST’s warehouse, but not before expiry of the deadline for the advance information. Pre-notification is any communication (e.g. invoice, policy, contract) from the HK.ST to the customer announcing a debit by SEPA Direct Debit. If the direct debit is not honoured due to a lack of sufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit even though he is not entitled to do so, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this.

4.21 If the SEPA Direct Debit payment method is selected, the invoice amount shall be due for payment after a SEPA Direct Debit mandate has been issued, but not before expiry of the period for advance information. The direct debit shall be collected when the ordered goods leave the HK.ST’s warehouse, but not before expiry of the deadline for the advance information. Pre-notification is any communication (e.g. invoice, policy, contract) from the HK.ST to the customer announcing a debit by SEPA Direct Debit. If the direct debit is not honoured due to a lack of sufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit although he is not entitled to do so, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this. The HK.ST reserves the right to carry out a creditworthiness check when the SEPA direct debit payment method is selected and to reject this payment method if the creditworthiness check is negative.

4.22 If the direct debit payment method is selected, the payment shall be processed by PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, Germany, which the HK.ST authorises to collect the receivables on its behalf. PAYONE GmbH shall collect the invoice amount from the customer’s bank account after issuing a SEPA direct debit mandate, but not before the expiry of the deadline for the pre-notification. Pre-notification is any communication (e.g. invoice, policy, contract) to the customer announcing a debit by SEPA Direct Debit. If the direct debit is not honoured due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit although he is not entitled to do so, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this. Even if the direct debit payment method is selected via PAYONE GmbH, the Supplier shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes.

4.23 If the payment methods “direct debit via ipayment” or “credit card via ipayment” are selected, payment processing shall be carried out via the ipayment payment system of 1&1 Internet AG, which shall forward the customer’s payment request to the respective payment provider. The General Terms and Conditions of the respective payment provider, which the Customer can take note of and must accept within the scope of the electronic payment process, shall apply to the payment processing. The payment methods “direct debit via ipayment” or “credit card via ipayment” are subject to the respective payment provider accepting the customer’s payment request.

4.24 If the direct debit payment method is selected, the invoice amount shall be due immediately upon conclusion of the contract. The direct debit payment method requires a successful credit check by MASTERPAYMENT LTD, 483 Green Lanes, London, N13 4BS, United Kingdom (“MASTERPAYMENT”). If the customer is permitted direct debit (debit note) after the creditworthiness has been checked, the payment shall be processed in cooperation with net-m privatbank 1891 AG, Odeonsplatz 18, 80539 Munich (“net-m privatbank 1891 AG”), to which the HK.ST assigns his payment claim. In this case, net-m privatbank 1891 AG is revocably authorised to collect the invoice amount from the customer’s specified account. In the event of assignment, payment can only be made to net-m privatbank 1891 AG with debt-discharging effect. The bank collection takes place when the ordered goods leave the HK.ST’s warehouse. Even if the direct debit payment method is selected via MASTERPAYMENT, the HK.ST shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes.

4.25 If the direct debit payment method is selected, payment shall be processed via the payment service provider Novalnet AG, Feringastraße 4, 85774 Unterföhring (hereinafter “Novalnet”). In this case, payment shall be made by direct debit from the customer’s bank account, provided that the customer has previously given the HK.ST a SEPA mandate. The debit of the purchase price from the Customer’s bank account shall take place one bank working day after completion of the order by Novalnet under the creditor ID: DE53ZZ00000004253. The period for the advance notice (pre-notification) is reduced to one day. If the direct debit is not honoured due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit even though he is not entitled to do so, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this.

4.26 If the SEPA direct debit payment method is selected, the payment shall be processed via the technical service provider PAYMILL GmbH, St.-Cajetan-Straße 43, 81669 Munich, in cooperation with Lufthansa AirPlus Servicekarten GmbH, Dornhofstr. 10, 63263 Neu-Isenburg or Wirecard Bank AG, Einsteinring 35, 85609 Aschheim. The invoice amount is due for payment after a SEPA direct debit mandate has been issued, but not before the deadline for the advance information. The direct debit shall be collected when the ordered goods leave the HK.ST’s warehouse, but not before the expiry of the deadline for the advance information. Pre-notification is any communication (e.g. invoice, policy, contract) from the HK.ST to the customer announcing a debit by SEPA Direct Debit. If the customer is acting as a consumer, the period for pre-notification shall be reduced to five days for initial direct debits and to 2 days for subsequent direct debits. If the customer is acting as an entrepreneur, the period for prior information is reduced to one day for both initial and subsequent direct debits. The period for prior information shall begin on the following day and shall end for consumers in the case of initial direct debits on the fifth day, in the case of subsequent direct debits on the second day and for entrepreneurs on the day following the prior information. If the last day of the period falls on a Saturday, a Sunday or a public holiday recognised by the state at the customer’s registered office, the next working day shall take the place of such a day. If the direct debit is not honoured due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit even though he is not entitled to do so, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this.

4.27 If the payment method “Direct Debit via RATEPAY” is selected, the payment will be processed by RATEPAY GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter “RATEPAY”). The customer issues a SEPA direct debit mandate to RATEPAY and instructs their bank to honour any direct debits that are due. The customer must ensure that there are sufficient funds in his/her current account. If the current account does not have the required cover, the account-holding credit institution is not obliged to honour the direct debit. RATEPAY reserves the right to carry out a credit check. If the customer is permitted to pay by direct debit, the payment will be processed by RATEPAY, to which the HK.ST assigns his payment claim. The customer may only make payment to RATEPAY with debt-discharging effect. The HK.ST shall nevertheless remain responsible for general customer enquiries (e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes). In all other respects, RATEPAY’s General Terms and Conditions of Payment apply, which can be accessed here: https://www.RATEPAY.com/legal-payment-terms/#RATEPAY-lastschrift

4.28 If the direct debit payment method is selected, the invoice amount is due immediately upon conclusion of the contract. The direct debit payment method requires a successful credit check by SECUPAY AG, Goethestr. 6, 01896 Pulsnitz (www.SECUPAY.ag). If the customer is permitted to use direct debit after the creditworthiness check, the payment shall be processed in cooperation with SECUPAY AG, to which the provider shall assign its payment claim. In this case, SECUPAY AG shall be revocably authorised to collect the invoice amount from the customer’s specified account. In the event of assignment, payment can only be made to SECUPAY AG with debt-discharging effect. The direct debit shall be effected immediately after the customer’s order has been sent in the online shop. Even if the direct debit payment method is selected via SECUPAY AG, the provider shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes.

4.29 If the direct debit payment method via STRIPE is selected, the payment will be processed via the payment service provider STRIPE Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: “STRIPE”). In this case, STRIPE will collect the invoice amount from the customer’s bank account after issuing a SEPA Direct Debit Mandate, but not before the expiry of the Pre-Notification period on behalf of the HK.ST. Pre-notification is any communication (e.g. invoice, policy, contract) to the customer announcing a debit by SEPA Direct Debit. If the direct debit is not honoured due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit even though he is not entitled to do so, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this. The HK.ST reserves the right to carry out a creditworthiness check when the SEPA direct debit payment method is selected and to reject this payment method if the creditworthiness check is negative.

4.30 If the payment method Direct Debit via UNZER is selected, the payment shall be processed via the payment service provider UNZER GmbH, Vangerowstr. 18, 69115 Heidelberg (hereinafter “UNZER”), to which the HK.ST assigns its payment claim. Before accepting the HK.ST’s declaration of assignment, UNZER shall carry out a creditworthiness check using the transmitted customer data. The HK.ST reserves the right to refuse the customer the payment method direct debit via UNZER in the event of a negative check result. If the payment method direct debit via UNZER is permitted by UNZER, UNZER shall collect the invoice amount from the customer’s bank account after issuing a SEPA direct debit mandate, but not before the expiry of the deadline for the pre-notification. Pre-notification is any communication (e.g. invoice, policy, contract) to the customer announcing a debit by SEPA Direct Debit. If the direct debit is not honoured due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit even though he is not entitled to do so, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this.
The payment method direct debit via UNZER is excluded,
– if the order value falls below the amount of 10.00 euros,
– if the delivery address given by the customer is not identical with the invoice address, in particular if a packing station or a post office box is given as the delivery address, or
– if the customer has not yet reached the age of 18.
The HK.ST also reserves the right to offer the payment method direct debit via UNZER only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the HK.ST will inform the customer of a corresponding payment restriction in his payment information in the online shop.

4.31 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contract. The credit card payment method is processed in cooperation with PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, Germany, which the HK.ST authorises to collect receivables on its behalf. PAYONE GmbH collects the invoice amount from the customer’s specified credit card account. The credit card shall be debited immediately after the customer’s order has been sent in the online shop. The HK.ST shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, shipment, returns, complaints, revocation declarations and deliveries or credit notes, even if the credit card payment method is selected via PAYONE GmbH.

4.32 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contract. The credit card payment method is processed in cooperation with SECUPAY AG, Goethestr. 6, 01896 Pulsnitz (www.SECUPAY.ag) to which the Provider assigns his payment claim. SECUPAY AG collects the invoice amount from the customer’s specified credit card account. In the event of assignment, payment can only be made to SECUPAY AG with debt-discharging effect. The credit card shall be debited immediately after the customer’s order has been sent in the online shop. Even if the payment method credit card payment is selected via SECUPAY AG, the supplier shall remain responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes.

4.33 If the payment method credit card via STRIPE is selected, the invoice amount is due immediately upon conclusion of the contract. The payment is processed via the payment service provider STRIPE Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: “STRIPE”). STRIPE reserves the right to carry out a credit check and to refuse this payment method in the event of a negative credit check.

4.34 If a payment method offered via the “Klarna” payment service is selected, the payment will be processed via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter: “Klarna”).

5a) Delivery and shipping terms

5.1 If the HK.ST offers to ship the goods, the delivery will be made within the delivery area indicated by the HK.ST to the delivery address indicated by the Customer, unless otherwise agreed. The delivery address specified in the HK.ST’s order processing shall be decisive in the processing of the transaction. Deviating from this, if the payment method PAYPAL is selected, the delivery address deposited by the customer with PAYPAL at the time of payment shall be decisive.

5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the HK.ST as a result. This does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of revocation. In the event of an effective exercise of the right of revocation by the customer, the provision made in the HK.ST’s revocation instructions shall apply to the return costs.

5.3 If the customer is acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods shall pass to the customer as soon as the HK.ST has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. If the customer is acting as a consumer, the risk of accidental loss and accidental deterioration of the goods sold shall in principle only pass to the customer or a person authorised to receive the goods when the goods are handed over to the customer. Notwithstanding the foregoing, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer, even in the case of consumers, as soon as the HK.ST has delivered the goods to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment, if the customer commissions the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment to carry out the shipment and the HK.ST has not previously named this person or institution to the customer.

5.4 The HK.ST reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This shall only apply in the event that the HK.ST is not responsible for the non-delivery and the HK.ST has, with due diligence, concluded a specific covering transaction with the supplier. The HK.ST shall make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded without delay.

5.5 Self-collection is not possible for logistical reasons.

5.6 Vouchers are provided to the customer as follows:
– by download
– by e-mail
– by post

5b) Customs Duty

If you order products for delivery outside the EU, you may be subject to import duties and taxes which will be levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs regulations vary widely from country to country, so you should contact your local customs authority for more information. Furthermore, please note that when you place an order, you are considered the importer and must comply with all laws and regulations of the country in which you receive the products. Protecting your privacy is important to us and we would like to make our international customers aware that cross-border shipments are subject to opening and inspection by customs authorities.

6) Retention of title

If the HK.ST makes advance payment, he shall retain title to the goods delivered until the purchase price owed has been paid in full.

7) Liability for defects (warranty)

7.1 Unless otherwise stipulated in the following provisions, the provisions of the statutory liability for defects shall apply. This does not apply to contracts for the delivery of goods:

7.2 If the customer is acting as an entrepreneur,
– the HK.ST has the choice of the type of subsequent performance;
– in the case of new goods, the limitation period for defects shall be one year from delivery of the goods;
– in the case of used goods, the rights and claims for defects are excluded;
– the limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects.

7.3 The above-mentioned limitations of liability and shortening of time periods do not apply to
– to claims for damages and reimbursement of expenses of the customer,
– in the event that the HK.ST has fraudulently concealed the defect,
– for goods which have been used in accordance with their customary use for a building and have caused its defectiveness,
– for any existing obligation of the HK.ST to provide updates for digital products, in the case of contracts for the delivery of goods with digital elements.

7.4 Furthermore, for entrepreneurs, the statutory limitation periods for any statutory right of recourse that may exist shall remain unaffected.

7.5 If the customer is acting as a consumer, he is requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the HK.ST of this. If the customer fails to do so, this shall have no effect on his statutory or contractual claims for defects.

8) Redemption of promotional vouchers

8.1 Vouchers which are issued free of charge by the HK.ST as part of promotions with a specific period of validity and which cannot be purchased by the Customer (hereinafter “Promotion Vouchers”) can only be redeemed in the HK.ST’s online shop and only during the specified period.

8.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotion voucher.

8.3 Promotion vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

8.4 Only one promotional voucher can be redeemed per order.

8.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the HK.ST.

8.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the HK.ST may be chosen to settle the difference.

8.7 The credit balance of a promotional voucher is neither paid out in cash nor does it earn interest.

8.8 The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of withdrawal.

8.9 The promotional voucher is transferable. The HK.ST may make payment with discharging effect to the respective holder redeeming the promotional voucher in the HK.ST’s online shop. This shall not apply if the HK.ST has knowledge or grossly negligent ignorance of the ineligibility, legal incapacity or lack of representative authority of the respective holder.

9) Redemption of gift vouchers

9.1 Gift vouchers that can be purchased via the HK.ST’s online shop (hereinafter “Gift Vouchers”) can only be redeemed in the HK.ST’s online shop, unless otherwise stated in the Gift Voucher.

9.2 Gift Vouchers and remaining balances of Gift Vouchers are redeemable until the end of the third year following the year of purchase of the Gift Voucher. Remaining balances will be credited to the customer until the expiry date.

9.3 Gift Vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

9.4 Only one gift voucher can be redeemed per order.

9.5 Gift Vouchers can only be used to purchase Goods and cannot be used to purchase additional Gift Vouchers.

9.6 If the value of the Gift Voucher is insufficient to cover the order, one of the other payment methods offered by the HK.ST may be chosen to settle the difference.

9.7 The balance of a Gift Voucher will not be paid out in cash or earn interest.

9.8 The Gift Voucher is transferable. The HK.ST may make payment with discharging effect to the respective holder redeeming the Gift Voucher in the HK.ST’s online shop. This shall not apply if the HK.ST has knowledge or grossly negligent ignorance of the ineligibility, legal incapacity or lack of representative authority of the respective holder.

10.) Notice and procedure for reporting an offence to HK.ST

If you believe that your intellectual property right has been infringed, submit your complaint to

ABUSE@ hk.st

submit your complaint. You may notify us of any type of intellectual property claim, including claims under copyright law, trademark law, design law and patent law.

Upon receipt of the complaint, we may take certain actions, including removing information or items and, where appropriate, terminating infringers for repeat infringements. All such actions are without any admission of liability and without prejudice to any rights, remedies or defences, all of which are expressly reserved. In particular, we reserve the right to refer the complaint to the parties accused of infringement. You agree to indemnify HK.ST against any third party claims asserted against HK.ST arising out of or in connection with the filing of a complaint.

Note regarding Third-Party Listings: Please note that Third-Party Entries are only stored/hosted on HK.ST and are published solely at the discretion of the Third-Party Entities. Third-party sellers can be contacted through the Seller Information page, which is accessible from each third-party seller’s product listing.

11) Applicable law

All legal relations between the parties shall be governed by the laws of the Swiss Confederation to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

12) Alternative dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr.
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

The HK.ST is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

13) Information on the authenticity of customer reviews

The reviews are not checked for authenticity before they are published. They can therefore also come from consumers who have not actually purchased/used the rated products.

 

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